[RYG] - Reclaim Your Game

Ubisoft Continues The Silent Treatment As BlueByte Fights Off Furious Settlers 7 Customers

Nothing seems to be working for Ubisoft and their notoriously-hated DRM. From preparation, marketing, testing, implementation, right up to its execution – nothing is going right at the moment. Their most recent response and intentions to make drastic revisions upon their DRM has been marred by their unvoiced concerns over Settlers 7 customers who are still waiting for a DRM solution into their third week.

To think that their patience in the debacle is saintly, but it’s completely understandable if they are nothing short of furious at having to deal with one Ubisoft employee who just happened to be on vacation. (Source: Internode, BlueByte struggling with Settlers 7 DRM problem; Ubisoft remain silent). And, to plainly put it, they are furious.

To make matters worse, the developers of Settlers 7, BlueByte – the same group who developed the Tages-protected Anno 1404 – are in the same boat with Ubisoft as they, too, are unable to sort out any of the Ubisoft DRM-related issues. There is a clear certainty in all of this – both the developers and the publishers are not invested in what is now a clear example of poor customer service and relations. Their (in)actions are nothing short of objectionable, intolerable and, most of all, abhorrent.

If Ubisoft’s clearest intentions five days ago was to improve upon their DRM, then it’s clear they must do something about this mess they themselves have shamelessly created. It’s bad enough to see their DRM in the industry; it’s far worse to see their level of commitment to all consumers because of their in-house DRM.

You can read/discuss more about Ubisoft’s DRM HERE at Reclaim Your Game